Nexus CMS
AI complaint management system
Overview
This project automates the process of reading and categorizing customer complaints for manufacturing and pharmaceutical industries. It uses a FastAPI server and passes long-running AI tasks to Celery background workers. The LangGraph AI pipeline extracts details, assesses risk, detects duplicates via pgvector similarity search, and generates CAPA recommendations.
Tech Stack
Python
FastAPI
Celery
LangGraph
PostgreSQL
Redis
React 19